Automedic FAQs: hospital, clinic, lab and pharmacy software
These Automedic FAQs give straight answers about features, setup, pricing and your data. If your question is not here, ask us on WhatsApp.
General Automedic FAQs
What is Automedic?
Automedic is hospital management software made for Pakistan. It runs OPD, IPD, laboratory, pharmacy, radiology, panel billing, HR and accounts on one patient record. You can also use it on its own as clinic software, lab software or pharmacy software.
How does the 30-day free trial work?
Book your trial and our team sets up Automedic for your facility, imports your existing data and trains your staff. You use every feature for 30 days. There is no setup fee and no card is needed. If you continue, you pay only for the plan you keep.
Which devices does Automedic work on?
Automedic runs in a web browser on Windows PCs and laptops, and its screens work on tablets and phones too. Thermal and A4 printers and barcode scanners are supported.
Is Automedic only for big hospitals?
No. Single-doctor clinics, labs and medical stores use Automedic on their own. Hospitals switch on more departments as modules.
Trial & setup
Can Automedic be installed at my hospital?
Yes. Automedic runs in the browser, so it works on the PCs you already have. We can run it on our cloud or install it on a server at your premises, and our team handles the setup and staff training.
Can you move our data from our old software?
Yes. We import patients, doctors, services, rates, tests and medicines from Excel or exports of your old system during setup, free of charge.
Do you train our staff?
Yes, role by role, reception, doctors, nurses, lab, pharmacy and accounts. New staff can also learn from video tutorials inside the software.
Pricing
Is there really no setup fee?
Yes. Installation, configuration, data import from Excel and staff training are included in every plan. You pay only for the plan you choose.
How do the 3, 6 and 12 month plans work?
Every plan can be paid monthly. Many can also be paid for 3, 6 or 12 months in advance at a lower price per month; each plan card on the pricing page shows the periods it offers, the price per month and what is billed. A longer period renews on the 1st after it ends.
What happens after the 30-day free trial?
You choose a plan and a billing period. If Automedic is not right for you, you simply do not continue. There is nothing to cancel and no card on file.
Can I change plans or add modules later?
Yes. Move up a plan or switch modules on as your facility grows. Your data stays in place.
Hospital
What is a hospital management system (HMS)?
A hospital management system is software that runs the daily work of a hospital, patient registration, OPD, admissions, beds, lab, pharmacy, radiology, billing, panels, staff and accounts, on one shared patient record instead of paper registers and separate apps.
Which modules are included in the Automedic hospital core?
The hospital core includes OPD, IPD with beds and wards, billing and packages, doctor shares, accounts and reports. Pharmacy, laboratory, radiology, panel management and HR & payroll are add-on modules you can switch on any time.
Can Automedic handle corporate and insurance panels?
Yes. Add each panel company with its own rates, admit panel patients as panel admissions, and produce panel-wise bills separate from cash patients.
Do we need new computers or a server?
No new hardware is required. Automedic runs in the browser on your existing Windows PCs or laptops. You can use our cloud, or we install it on a server at your hospital.
Clinic
What does clinic management software do?
It replaces the appointment diary, patient files and receipt book. Automedic manages appointments and tokens, keeps each patient's history and prescriptions in an EMR, bills the visit and calculates doctor shares.
Is the clinic website really free?
Yes. Every clinic plan includes your own Automedic booking page with your doctors and timings. Patients book online and the appointment lands in your OPD list. How the free website works.
Can I print prescriptions with my clinic's details?
Yes. Prescriptions are written on the appointment, saved to the patient's history and printed with your clinic's details, so they are clear to read.
Laboratory
What is LIS (laboratory information system) software?
An LIS manages a lab's workflow from registration and billing to sample collection, result entry, verification and report delivery. Automedic's LIS works on its own for diagnostic labs or as the lab module of a hospital.
Can Automedic connect to our analysers?
Yes. Lab Bridge, Automedic's instrument interface, receives results from analysers (ASTM / HL7 style messages) and matches them to the sample barcode, so results are not typed by hand. The pricing page lists what each lab plan includes.
How do QR-verified reports work?
Every final report carries a QR code. Scanning it opens the verified copy of the report from Automedic, so patients and doctors can confirm the report is genuine and unedited.
Can we set our own normal ranges?
Yes. Each test and profile carries its own normal range and comments, and you choose the lab standard (for example WHO or default adult ranges) your lab follows.
Pharmacy
Is Automedic pharmacy software FBR integrated?
Yes. The POS supports FBR POS integration: invoices carry the FBR invoice number and QR code. You need your own FBR POS registration; our team helps you connect it during setup.
Can I track batches and expiry dates?
Yes. Stock is kept batch-wise with expiry dates, so you can see what is expiring soon, sell the right batch first and stop losing money on expired stock.
Can two customers be billed at the same time?
Yes. The multi-tab POS lets a counter keep several sales open at once, park one, bill another, and come back without losing anything.
Does it work for a medical store that is not part of a hospital?
Yes. Automedic Pharmacy works as standalone medical store software, with its own dashboard, staff roles, suppliers and reports.
Data & security
Who can see our patients' data?
Only your own users. Each facility's data is kept separate, every user has a role that decides which screens they see, and sensitive changes are logged.
Can we keep the data on our own server?
Yes. Automedic can be installed on a server at your premises instead of our cloud. Ask us about the right setup for your facility.
Try Automedic free for 30 days, in your own hospital.
If the answers here leave you with more questions, a demo usually settles them. The 30-day trial after it includes setup, data import and training at no charge.
- Book a free demoFill in the short form or send us a message on WhatsApp.
- See it on your workflowWe walk through a normal day at your facility on Automedic and answer your questions as we go.
- Start free for 30 daysWe install it, import your data and train your team. You pay only if you decide to keep it.